Business Support Engineer

Are you looking for a challenging job, in an international, high-tech organization, where you will have the opportunity to combine your technical knowledge with your social skills? Then this might be an interesting opportunity for you!

Questions about this position?

Stephanie Vermeulen, Corporate Recruiter

M+31 629693193 or E: stephanie.vermeulen@cpp.canon

Business Support Engineer

32-40 hours per week, hybrid in Venlo (NL)

What you’ll do

As a Business Support Engineer within Canon Production Printing you act as a member of the R&D organization and liaison with HQ Business Unit, connecting to Canon sales regions and customers. You are capable to build up a network across sectors and disciplines.

With your excellent understanding of our customers long and short term needs you identify business opportunity, which enables you to advise the internal Canon organization and steer the product development on short and long term within R&D.

You take care of special projects with customers, focusing on specific customer needs on the short term. You participate, contribute and initiate cross-sectoral support. Based on these cross-sectoral and customer intimate projects, you give feedback on the product roadmap and influence priority setting of topics in the development of the product.  

Your main responsibilities are:

• Explain/ educate
  • Visit customers and support the local organization in actual needs of the end-user/customer
  • Create information material that can be replicated for the service organization and sales regions
• Understand/learn from customers
  • Retrieve knowledge and best practice from customers
  • Derive opportunities for product roadmaps or sales and service
• Configure/Adapt/Create
  • Support customers in the field to create faster and more accurate response
  • Support the business in deals by proposing and executing customer focused adaptation projects
• Analyze/Replicate
  • Identify opportunities by remote data and customer feedback analysis
  • Transfer knowledge to sales, service, R&D and customers

What you bring 

We are looking for someone with an energetic drive and good communication skills. A networker with knowledge of the industrial/commercial printing industry (or a similar B2B industry) and the ability to speak the language of the R&D engineer as well business and customer.  

• A Master degree level of thinking with 8-10 years of relevant experience on technical level in a machine engineering company (industrial printing machines or a similar field)
• Experience with leading multi-disciplinary project teams, including technical/R&D members, and able to co-operate with, to listen to and to convince different stakeholders throughout the organization (3 – 5 years of experience) 
• Strong communicative and networking skills 
• Sense of business (urgency), customer orientation 
• Excellent command of spoken and written English 

Available to travel worldwide (few times a year - from few day trips until period of 1 week)

What you’ll get from us

We offer a challenging job, in an international, high-tech organization, where you will have the opportunity to combine your technical knowledge with your social skills.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work. Personal and professional development have strong attention as is the room to develop yourself.

Besides that we offer the following conditions:

• A competitive salary, matching educational background and experience
• 38 vacation days
• Extra 13th month pay (8,6%), holiday allowance (8%) and commuting allowance
• Hybrid working for a healthy work-life balance
• A huge range of training and professional development opportunities
• A laptop and smartphone