International CEC booking and hospitality officer (m/f/d)

Join Our Team as a International CEC booking and hospitality officer (m/w/d) (part time 24 - 30 hours/ week)

As market leader, Canon Production Printing continuously sets new standards with its best-in-class high-end digital printers for various markets, such as ultra-fast photo book printing. Our customers rely on our printers for their business success, so productivity, quality, and easy usability are key.

The Canon Customer Experience Center (CEC) is an important asset in the customer journey. It acts as an production facility, a competence center, a showroom, an event space and as sales enabler. At the CEC, innovative printing technologies, high volume production systems and a variety of applications are on display. The CEC provides inspiration and commitment by connecting with customers, hosting industry driven events and supporting NSO sales. It  acts as a facility where customers can experience firsthand Canon’s products and solutions, and interact with print professionals and application specialists.

The International CEC Booking and Hospitality Officer plays a key role in daily CEC visits/activities, is part of the Communications team and meets people from all over the world. This person is dedicated to a flawless customer journey and takes pride to professionally organize and plan internal, external and international visits. Being easily accessible and communicative, you welcome people with a smile. 

Your challenge as International CEC booking and hospitality officer:

• Responsible for Front Office and Back Office tasks, such as a flawless welcoming of visitors/customers, mailbox management, handling incoming calls, registration of visitors, handling of catering requests, reserving meeting rooms and parking spaces, creating access badges and so on
• Acts as primary contact for internal and external guests and is on site at the information desk
• Acts upon conflicts while keeping dedicated to a customer focused experience
• Support the organization of CEC activities that take place and assist during execution where needed
• Works closely together with the CEC teams, stakeholders and third parties to enable a smooth operation 
• Place orders with internal/external suppliers

• Capable to communicate professionally with customers and stakeholders and adopts a strong service orientation. 
• A people-person who communicates at all levels

• Create CEC related activity reports
• Is open to acquire general knowledge of equipment and applications in order to act as host for non-commercial visitor tours (schools, suppliers etc.)

Who are we looking for?

• Fachabitur/ Fachwirt (Hospitality Management or Office Management) or alternatively acquired knowledge
• Hospitable and representative
• Independent and responsible 
• Strong organizational abilities and detail oriented
• Cope with stress and problem solving thinking/acting
• Affinity for computer based solutions (digital customer engagement platform and MS Office)
• Flexible team player and willing to travel occasionally
• High customer orientation paired with strong collaboration skills
• Excellent written and verbal communication skills in German and English (Dutch and French is a plus) 
• Capable to manage intercultural relations
• Hands-on mentality

What do we offer?

A challenging, interesting and responsible job in a future-oriented and international workplace, with the social benefits of a large company.

• Individual development prospects and further training opportunities
• 30 days vacation
• Flexible working hours model
• Opportunity for hybrid working
• Holiday and Christmas bonuses
• Company pension scheme
• Company canteen
• Employee parking spaces (e-charging stations)
• Good suburban train connections

About Canon Production Printing
Canon Production Printing develops and manufactures high-tech printing products and workflow software for the commercial printing market and is part of Canon, a global provider of imaging technologies and services. Canon Production Printing operates on three continents, with approximately 3300 employees (end 2022) and has its global headquarters in Venlo, the Netherlands.

Further information about Canon Production Printing is available at cpp.canon.