Service Product Specialist Large Format

Date: 4 Jul 2024

Location: NL

Company: Canon Production Printing

Canon

Do you have a strong affinity for technology as well as a strong business sense? Are you experienced with servicing or engineering printers in the world of Graphic Arts or Technical Documentation and are you looking for a challenging next step driving service concepts?

 

The Large Format Customer Support team is looking for someone who can exceed customer expectations. Do you want to play a key role around our products? Then apply today!

 

Questions about this job?

Rick van Gool, Corporate Recruiter

M+31 625700897 or E: rick.vangool@cpp.canon

 

Service Product Specialist

40 hours per week, Venlo (NL)

 

What You’ll Do

In this challenging position you can widen your view, drive processes, service concepts and commercial relations. As a Service Product Specialist within Canon Production Printing you play a crucial role in the development and delivery of high quality, high-end products.

 

You resolve issues and coordinate problem solving with all parties involved and you actively pursue field feedback to prevent and solve (quality) issues when they arise. You are a true technical service product champion in every aspect for Large Format Graphics (LFG) and Technical Documentation System (TDS) products developed by CPP.

 

You are part of a product team steered by a Service Product Manager. Within this team you drive service concepts and quality processes during product development by translating service objectives in technical specifications in conjunction with R&D and Manufacturing, focusing on the entire engine and peripherals. To realize service performance targets, you define and discuss design requirements with respect to serviceability. Installability duration and repair time, in combination with creating added value features for our customers, are examples of these targets.  

 

To be successful you also liaise with our Training and Documentation Center to ensure availability of training and documentation tools, necessary to service our products and systems. You are a problem solver, strong in coordinating solutions, and assuring internal and external parties are working together on creating the solution that will contribute to a great customer satisfaction. This appreciation by our customers is what sets Canon Services apart from our competition.

 

Who you’ll work with

Within the business line Large Format the team of Customer Support is responsible for realizing the service objectives for our products. Customer Support is therefore involved in the whole process from product development to technical support in the field.

 

You’ll be working closely together with the other Service Product Specialists within the team. Key internal and external stakeholders are Research & Development, Manufacturing & Logistics and the Canon Regional Sales organizations.

 

What You Bring

We are looking for a decisive, pro-active (technical) expert with strong planning/project management skills. You have excellent analytical and organizational skills and a strong result driven mindset. You are a self-starter with the tenacity to focus on opportunities and quality in a challenging international environment with multiple stakeholders.

 

Besides that, you recognize yourself in the following job-requirements:

 

  • A technical Bachelor or Master degree, preferably in Mechanics, combined with Electronics and Software related knowledge/experience
  • About 5 years of experience in a similar position, but you may also come from an R&D or Manufacturing environment with the ambition to move towards a business/service environment
  • Excellent communication skills, fluent in English – verbal and written
  • You are prepared to travel internationally occasionally - about 5 times on a yearly base

 

What You’ll Get From Us

This is a great next career step combining your passion for technology with business sense and work in a growing professional market (B2B) with a bright future in prospect. You will have the independence to work on exiting projects, entail ever-changing customer questions and requirements.

Besides a challenging working environment, scope for personal and professional development you will receive an interesting package of employment conditions:

 

  • a competitive salary, based on your knowledge and experience (€3950,- - € 5400,-)
  • 38 vacation days
  • extra 13th month pay (8,6%), Holiday Allowance (8%) and commuting allowance
  • a huge range of training and professional development opportunities
  • a laptop and mobile phone

 

About Canon Production Printing
Canon Production Printing develops and manufactures high-tech printing products and workflow software for the commercial printing market and is part of Canon, a global provider of imaging technologies and services. Canon Production Printing operates on three continents, with approximately 3300 employees (end 2022) and has its global headquarters in Venlo, the Netherlands.

Further information about Canon Production Printing is available at cpp.canon.